Hi, how can we help you?


How can I track my shipment?

After your online order is made, we provide you with a live tracking link.

You can find your live tracking link in your mailbox - or via your account on Convelio's website - your shipping management paltform:

  • Connect & login to https://www.convelio.com/
  • Click on "my orders" section
  • Find your order (among other orders you may have completed)
  • Click on it and access to your shipment's live tracking !


Tracking updates via email

Throughout the key steps of your item's transportation (from pickup, crating and freight, all the way to completed delivery) emails will be sent to you. On these emails, you will find the live tracking link.


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