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After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(1)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(9)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(5)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(16)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(3)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?(8)
After SalesHow do I file a claim?CustomsCan you send me a proof of export?Does Convelio handle all customs related declarations and processes?DeliveryWhere can you deliver to?What is the difference between white-gloves and curbside delivery?FreightDo I need to choose my freight-carrier?InsuranceWhat does your insurance include?PackingWhat packing option should I select if I take care of the packing myself?What are your packing guidelines?PickupWhere can you pick up from?Can I contact your drivers?What about intra-city transfer?Can I contact your drivers?What happens if the dedicated person is not here at the time of pickup?TrackingWhere can I find the tracking link ?Why is my ETA different from the official date of delivery?
What packing option should I select if I take care of the packing myself?
My goods are already packed with protective material
In that case, Convelio will collect the goods in their current condition and will either deliver it to the customer like this or build a professional wood export crate for any export destination through Air Freight and Sea Freight
My goods are already packed in a wood crate
In case the goods are already packed in a wood crate suitable for export shipping and placed on pallet, Convelio partners will collect and deliver the goods in the same packing condition. Please be sure in case of an export that the wood used for the crate is compliant with international standards, otherwise Convelio will charge additional fees for packing compliance.